LUX LIVING attaches great importance to the protection of your privacy and takes the security of your data very seriously. To demonstrate that we are worthy of the trust you place in us, we strive for transparency and clarity about our use of your data. This Privacy Policy explains how and for what purposes we process the data you provide to us through our platform, as well as the duration of storage and the third-party service providers that have access to your data. We also inform you about your rights in relation to your personal data and how you can exercise those rights. We therefore recommend that you read this document carefully. In accordance with applicable regulations, we would like to indicate that we only collect the data that is strictly necessary for the provision of our services and that the data will only be used for the purposes described herein.

 

Personal Data Collected

We cannot help you book a stay if we do not have certain essential details. Therefore, you must enter certain data in order to have a pleasant experience on our website and to benefit from our services. Therefore, we ask you to provide us with the following information:

 

Identification data and contact details: your first name, your last name, your e-mail address, your telephone number and a photo of your ID;

 

Reservation data: data about the reservations you book on our website, including your reservation number, the dates of your stay, arrival and departure times, your means of transport and the names of your travel companions;

 

Payment details: the payment method you used for your reservation, your credit card number and expiration date, the amount paid and other information about your transactions on the website;

 

Your communication: all conversations or messages you have sent or exchanged with Lux Living;

 

Marketing data: all information that can help us to offer you services that match your profile and interests. For example, your geolocation data;

 

Navigational Data: The data generated as you browse our website, such as the pages you view, the links to third party sites you click on and the search queries you perform. Please see our cookie policy for more information.

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Share with third parties

Your personal data will only be passed on to persons authorized to receive it, for the purposes described above. Your data will therefore be passed on to the following recipients.

 

1. Your details may be passed on to payment processing companies to complete your reservation.

2. We may have occasion to transfer your data to the companies of the Lux Living Group and to a third party in the event of a purchase, merger or divestment of our assets, in whole or in part, or in the event of a reorganization of our business.

3. We may share your information with service providers with our technical and marketing service providers, as well as with our service providers for the reception, accommodation, and provision of related services.

4. We may disclose your information to courts, police authorities, government agencies, tax authorities or authorized third parties to comply with our legal obligations, respond to a valid legal request or protect our own interests.

 

Retention of personal data

We do not store your data longer than necessary to achieve the purpose for which it was collected.

 

Personal data of customers, as part of the management of the commercial relationship, is kept for the duration of the contractual relationship. This duration is ten years for the accounting documents.

With regard to requests for contact, the personal data will be kept for the time necessary to respond to the request and, if necessary, may be kept for the duration of the commercial relationship for customer requests.

 

The data collected to send the newsletter will be kept until the newsletter is canceled or for a period of three years from the last contact with the data subject.

 

The data processed to send communications about our offers to customers is kept for a period of three years from the last contact of the customer.

 

The data necessary to comply with Lux Living's legal obligations and ensure its legal defense if necessary will be kept for the statutory limitation periods.

 

Your data protection rights

In accordance with the General Data Protection Regulation (GDPR) and Belgian law, you have certain rights, within the legal limits, regarding your personal data.

Right of access: You can ask to receive a copy of the data we hold about you to check that it is being processed in accordance with applicable law.

 

Right to rectification: You can request the correction of incorrect, incomplete or inaccurate data.

 

Right to object: You can object to the processing of your data at any time for legitimate reasons (for example, if you refuse to have your data used for marketing purposes).

Right to erasure: You can request the erasure of your personal data if you believe that it is not or no longer necessary for the purposes for which it was collected, if you withdraw your consent to the use of your data or if you believe that it is being processed unlawfully.

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Right to data portability: You can retrieve the data you have provided to us in a machine-readable format for your own use or to send it to a third party of your choice.

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Right to restriction of processing: You can request the temporary freezing of some of your personal data (for example, if you contest its accuracy or object to its processing).

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Right to guidelines on the fate of your data after death.

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To exercise your rights or if you have any questions, you can contact us by sending an email.

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If, after contacting us, you believe that your rights have not been respected, you can submit a complaint to the Belgian supervisory authority.

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Third Party Websites

Our website contains buttons that connect to social media networks, in particular Facebook, Instagram and LinkedIn. We have no control over these third party platforms, which act as data controllers, and we are not liable for their practices and privacy policies. Therefore, we strongly recommend that you read their terms and conditions and privacy policy.

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Changes to the Privacy Policy

Our Privacy Policy may change from time to time without prior notice. We recommend that you visit this page regularly to keep up to date with the latest updates.

 

Other questions

If you have any comments about this Privacy Policy, if you wish to exercise your rights or if you have any questions or concerns about the collection and processing of your personal data, please do not hesitate to write to us.